{"id":60,"date":"2015-01-27T16:57:00","date_gmt":"2015-01-27T16:57:00","guid":{"rendered":"https:\/\/jmfweather.uk\/blog\/?p=60"},"modified":"2021-07-14T17:00:35","modified_gmt":"2021-07-14T16:00:35","slug":"service-gap-analysis","status":"publish","type":"post","link":"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/","title":{"rendered":"Service Gap Analysis"},"content":{"rendered":"\n<p>ne of my most recent activities has been to help a customer understand where they should be headed from an IT strategy focus. To do this we are using a tool I created which, when used in conjunction with face-to-face interviews, create a clear indication for the customer of where they stand, where they want to be, what priority should be assigned to making this increase in maturity and how long it should take to get there.<\/p>\n\n\n\n<p>I use a standard maturity model based along these pretty much standard levels:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"617\" src=\"https:\/\/jmfweather.uk\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2015-01-27-at-13.46.22-1024x617-1.png\" alt=\"\" class=\"wp-image-61\" srcset=\"https:\/\/jmfweather.uk\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2015-01-27-at-13.46.22-1024x617-1.png 1024w, https:\/\/jmfweather.uk\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2015-01-27-at-13.46.22-1024x617-1-300x181.png 300w, https:\/\/jmfweather.uk\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2015-01-27-at-13.46.22-1024x617-1-768x463.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>This is then used to assess the current state across a number of service levels. You ask different people across a number of areas both directly and indirectly involved in either IT or the Business Units and summarise the results whilst spotting any results that are wide of the general thinking. <\/p>\n\n\n\n<p>The fun is then about presenting this back and helping the customer take action on the various areas of growth needed. It often shows who is on-board with the CxO message and who needs to rethink their plans.<\/p>\n<div class=\"pvc_clear\"><\/div><p id=\"pvc_stats_60\" class=\"pvc_stats all  \" data-element-id=\"60\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/jmfweather.uk\/blog\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p><div class=\"pvc_clear\"><\/div>","protected":false},"excerpt":{"rendered":"<p>ne of my most recent activities has been to help a customer understand where they should be headed from an IT strategy focus. To do this we are using a tool I created which, when used in conjunction with face-to-face interviews, create a clear indication for the customer of where they stand, where they wantContinue reading &rarr;<\/p>\n<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_60\" class=\"pvc_stats all  \" data-element-id=\"60\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/jmfweather.uk\/blog\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-60","post","type-post","status-publish","format-standard","hentry","category-blog","no-thumb"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Gap Analysis - JMFweather.UK Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Gap Analysis - JMFweather.UK Blog\" \/>\n<meta property=\"og:description\" content=\"ne of my most recent activities has been to help a customer understand where they should be headed from an IT strategy focus. To do this we are using a tool I created which, when used in conjunction with face-to-face interviews, create a clear indication for the customer of where they stand, where they wantContinue reading &rarr;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/\" \/>\n<meta property=\"og:site_name\" content=\"JMFweather.UK Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/jasonmfarrow\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/jasonmfarrow\" \/>\n<meta property=\"article:published_time\" content=\"2015-01-27T16:57:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-14T16:00:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jmfweather.uk\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2015-01-27-at-13.46.22-1024x617-1.png\" \/>\n<meta name=\"author\" content=\"Jason Farrow\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jasonmfarrow\" \/>\n<meta name=\"twitter:site\" content=\"@jasonmfarrow\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jason Farrow\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/\"},\"author\":{\"name\":\"Jason Farrow\",\"@id\":\"https:\/\/jmfweather.uk\/blog\/#\/schema\/person\/a8bfcf905b288393cdd84898e1c0daa9\"},\"headline\":\"Service Gap Analysis\",\"datePublished\":\"2015-01-27T16:57:00+00:00\",\"dateModified\":\"2021-07-14T16:00:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/\"},\"wordCount\":182,\"publisher\":{\"@id\":\"https:\/\/jmfweather.uk\/blog\/#\/schema\/person\/a8bfcf905b288393cdd84898e1c0daa9\"},\"image\":{\"@id\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jmfweather.uk\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2015-01-27-at-13.46.22-1024x617-1.png\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/\",\"url\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/\",\"name\":\"Service Gap Analysis - JMFweather.UK Blog\",\"isPartOf\":{\"@id\":\"https:\/\/jmfweather.uk\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jmfweather.uk\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2015-01-27-at-13.46.22-1024x617-1.png\",\"datePublished\":\"2015-01-27T16:57:00+00:00\",\"dateModified\":\"2021-07-14T16:00:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/#primaryimage\",\"url\":\"https:\/\/jmfweather.uk\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2015-01-27-at-13.46.22-1024x617-1.png\",\"contentUrl\":\"https:\/\/jmfweather.uk\/blog\/wp-content\/uploads\/2021\/07\/Screen-Shot-2015-01-27-at-13.46.22-1024x617-1.png\",\"width\":1024,\"height\":617},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jmfweather.uk\/blog\/2015\/01\/27\/service-gap-analysis\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jmfweather.uk\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service Gap Analysis\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jmfweather.uk\/blog\/#website\",\"url\":\"https:\/\/jmfweather.uk\/blog\/\",\"name\":\"JMFweather.UK Blog\",\"description\":\"Clouds, Rain &amp; 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